Return & Refund Policy
Last Updated: 13 October 2026
At Modern Canvas, we aim to provide quality clothing and a smooth shopping experience. If you receive a damaged, defective, incorrect, or eligible item that does not meet our return conditions, we are here to help.
1. Return Eligibility
- Return requests must be raised within 7 days of delivery.
- Products must be unused, unworn, unwashed, and returned with their original tags, labels, and packaging.
- Customers must provide the order number and relevant photographs or videos when requested.
- Products that do not meet the return conditions may be declined, subject to applicable law.
2. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery with your order details and clear photographs or an unboxing video, if available.
We will review your request and arrange an eligible replacement, exchange, or refund as applicable.
3. Size Issues and Exchanges
Size exchanges may be requested within 7 days of delivery, subject to product availability and eligibility. The item must be unused and retain its original tags and packaging.
If the requested size is unavailable, our support team will explain the available options.
4. Refund Process
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds for prepaid orders will generally be issued to the original payment method. For Cash on Delivery (COD) orders, we will contact you to arrange an appropriate refund method.
Refunds will generally be initiated within 5–7 business days after return approval. The time taken for the amount to appear in your account may depend on your bank or payment provider.
5. Return Shipping Charges
For eligible damaged, defective, or incorrect products, Modern Canvas will arrange or cover reasonable return shipping costs.
For other eligible returns or size exchanges, any applicable return shipping charges will be communicated to the customer before the return is processed.
6. Non-Returnable Items
Items clearly marked as non-returnable or final sale may be excluded from returns for reasons such as a change of mind or size preference, subject to applicable law and statutory consumer rights.
7. How to Request a Return
Please contact us using the details below and share your order number, reason for return, and supporting photographs where relevant.
Email: [Your Support Email]
Phone/WhatsApp: [Your Contact Number]
Our team will guide you through the return process.
Modern Canvas reserves the right to verify return requests and investigate suspected misuse. Nothing in this policy limits any rights available to consumers under applicable law.